What our customers have to say


Hi Mark

Can I please relay to you the comments of our insured who advised that your people were very prompt, efficient and courteous in dealing with the emergency works instructed on Monday.  He found the guys and contact from Reinst8 to be most professional.

Thank you

Thanks a million Mark

The workmanship with which this job has been completed has been fantastic. Please pass my thanks on to all of those concerned.

Kind regards,


Hi Mark

It has been a pleasure working with you and your team to restore our house. Many thanks for all the hard work and above all, your kind understanding of our limitations.

I would certainly like to be a reference for your company, should the need arise.

With warm regards

Solomone and Sesika 

Hi Mark,

As discussed please find attached completion certificate signed. Thanks a lot it was really lovely dealing with you guys. I am surprised how pleasant and helpful you guys are. Was definitely a great experience, extremely happy to be a customer with a great company like yours :0) Many thanks.

Kind Regards Gurpreet 

Another satisfied customer!

Cheers Mark for your assistance resolving this one. May I take the opportunity to say what a pleasure it has been dealing with you over this inconvenient time.  Your manner, and also that of Mark Botha, has been understanding and extremely professional, and any negative comments I have fielded recently about insurance companies have been deflected in no uncertain terms.

Regards Anne 

Dear Mark,

I can appreciate that no doubt you are very busy but I thought I would take the time to write you this email. Over the past few months I have noticed that with every claim that you have handled repairs for, all our customers have had nothing but nice things to say about your professionalism and about the exceptional work that you have done.

It may not mean much to you but I just wanted to say thanks mate, I really appreciate processing a claim when I know that you have handled the building side because I know everything will run smoothly and your invoices are in on time and correct. So thank you very much Mark, I encourage you to keep up all your hard work it really means a lot.

Kind Regards Property Team

I just wanted to say that Mark and his team at ReInstate have done a wonderful job with replacing what was damaged by the flood and only because of your prompt attention to it so that my family and I could get back to normal life.  We know it’s through insurance etc however, it comes down to the individual like yourself as the Assessor to get the ball rolling and you certainly did get that rolling immediately and efficiently for us.  Life is pretty much back to normal now, so thank you very much for everything and for your service.

Best regards, Sandra.

Hi Mark

I have read the attached completion certificate and would like to confirm I am happy that the insurance reinstatement work has been completed to our satisfaction. Thank you very much for the assistance you have provided via our insurer, it was much appreciated.

Yours faithfully, Peter 


Hi Rachel, Thank you also for raising a new job number for the next lot of work – the joys of owning a 100 year old house!  You guys are fabulous and have really taken a huge amount of stress away from me with how professional you are. Take care and kind regards, Jo – 26.1.22


Hi Rachel , So far so good and great to have the kitchen all done. The boys did a great job!!! Loving the tiles and LED lighting. Paid now, big thanks again to you, Mark and the team 🙂 Thanks Lisa Feb 2022